Refund policy

Refund & Return Policy: Because our dog treats are freshly baked, handcrafted, and perishable food products, all sales are final and we do not accept returns or offer cash refunds. We prioritize the safety, health, and quality of our products above all else. Once a food item has left our kitchen, we cannot restock or resell it.

Damaged, Defective, or Incorrect Orders: Your satisfaction - and your pup's happiness - is incredibly important to us! If there is an issue with your order, we are always happy to make it right with a replacement or store credit.

If your order arrives damaged, defective, or if you received the wrong item, please contact us within 24 hours of delivery at BrutusBrownPup@gmail.com with:

*Your Order Number

*A brief description of the issue

*A clear photo of the damaged or incorrect item and packaging. 

Once we review your request, we will gladly ship out a fresh replacement at no additional cost to you, or provide a store credit for future order.

Address Error & Order Cancellations: 

*Address Change: Please double-check your shipping address at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

*Cancellations: Because we bake in small batches to ensure maximum freshness, orders can only be cancelled within 12 hours of placing your order.